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Customer Service

Shipping Information
Shipping Options
FREE Standard Shipping: 5-7 Business Days
Expedited Shipping: 3 Day, 2nd Day, or Next Day (extra charges will apply)

Shipping Rates
Standard Shipping: FREE (continental U.S. only - extra charges for HI & AK)
Expedited Shipping: Rates calculated during checkout

We may use any shipping carrier to ship your item.
Order Processing Times
Generally we process orders within 1 business day, though occasionally an order may take up to 3 business days to ship out. If we are out of stock or there is a problem with your order, we will contact you to resolve the issue.
Returns
We accept returns or exchange within 30 days of purchase date.
1) Please email at customerservice@shop123go.com to get a return authorization and return instructions.
2) The return must be postmarked within 7 days of the return authorization being issued.
3) Please include your invoice and or return authorization email with the returned item.
4) If for any reason you are dissatisfied with your order, please contact us with your order number and reason for your return.
5) You may return the item in its original condition and use any carrier to return these items to us. Please note that you are responsible for the items while they are being shipped to us. We suggest using a shipping method that provides insurance in  case the items get lost or damaged. Once we receive the item and verify that it is in the original condition, we will issue a refund to your account.
6) If  returned damaged items will be sent back to buyer with no refund.
7) The refund will not include shipping costs.
Cancel or Change An Order
An order can only be canceled or changed before it has shipped out. If you need to cancel or change your order, please contact us and we will do our best to fulfill your request. If your order has already shipped, you will have to follow the 'Returns' procedure outlined above.
Tracking Your Order
After we ship your order, a tracking number will be emailed to you. You can track your shipment on the website of the carrier used to ship your item. Items shipped via the United States Postal Service can be tracked at http://www.usps.com/ and items shipped via UPS can be tracked at http://www.ups.com.
Sales Tax
Items shipped to addresses within the state of California are subject to an 8.00%, or at the current state tax rate. All other orders are tax-free.
Payment Methods We Accept
Paypal, Google Checkout, Visa, Mastercard, American Express, Discover.
Using Your Account
By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders and more. Create an Account. Once login to your account you will see a dashboard where you can view and edit all your account information. From your dashboard you can view recent orders, view your wish list, edit newsletter subscriptions, and more. Please contact us if you have any further questions regarding your account.
Forgot Your Password?
If you've forgotten your password you can have instructions to reset it emailed to you. Reset your password now

2017 Holiday Hours
Our Call Center and Warehouse will be closed
Jan 1 | May 29 | July 4 | Sept 4
Nov 23-24 | Dec 25 | Jan 1, 2018